Refund policy

Last updated: 25 October 2026

48-hour money-back promise. Changed your mind? Email help@passpilot.shop within 48 hours of buying and we'll refund you in full. No reasons needed.

If something doesn't work. If you can't sign in, the practice doesn't load or you were charged twice, we fix it or refund you, at any time during your access.

If you didn't pass your test. Email us and we'll add 60 days to your access free of charge and show you which sections to practise. This replaces a cash refund.

One refund per person. The money-back promise can be used once per person, email address and payment card.

How refunds are paid. We refund to the card or bank account you paid with, normally within one business day of your request. Your bank may take a few working days to show it. Access ends when the refund is made.

Wrong answers. If you think a question or answer is wrong, tell us. We check it against the National Road Traffic Act and Regulations and fix it within 24 hours. If you were right, we add 30 days to your access.

PassPilot is a trading name of Golden Goose IoT (Pty) Ltd, registration number 2025/677633/07, 12 Strandsalie Street, Village on Sea, Mossel Bay, 6506. Telephone 087 265 6021. Email help@passpilot.shop.